FAQ

Otakult

FAQ

When is my order coming?

A lot of the products on my website are pre-orders, so double check whether or not you ordered a pre-order first! Generally, about 2-3 weeks after I close the pre-order period for stickers is when people receive them. (Wait can be longer if there is delays, please follow my instagram for updates) For Apparel and other products the wait time is usually longer since production takes a lot more time.


How do I get a refund?

If an item is lost in shipment or oversold I will issue a refund. I do not offer refunds on pre-orders generally. I am not responsible if a product is damaged during shipment.


Where's my tracking number?

If you ordered stickers, you will not be getting a tracking number. Normal sticker shipping is an envelope with a stamp. Shirts, art prints, and international come with tracking.


What are the stickers made of and what size are they?

All stickers are printed with high quality outdoor suitable vinyl. Sizing, finish, etc information is generally available on the product description.


If you have any other questions I can be reached at:

  otakult.us@gmail.com